Congratulations to the University of Witwatersrand Library for their award-winning paper on Subject Portals: http://www.wits.ac.za/Library/new/whatsnew.html#ifla.

Take a look at the great subject portals they have created: http://www.wits.ac.za/Library/elecres/subjectguides.htm.

Are you looking to build customer loyalty? Unless you work in an unusual library that has too many customers, you are probably working each day to serve your customers and keep them coming back. Look outside the library science field for additional sources on how to draw and keep customers. One good one is CustomerThink. A recent column: Six stages of customer loyalty and how to leverage them http://www.customerthink.com/article/six_stages_loyalty_clients_advocates.

"How the Internet will change libraries is at the front of my mind" - a column by Sarah Long. http://www.dailyherald.com/story/?id=42996&src=3
Ms. Long says she will be interviewing people about their thoughts on libraries over the next few months. Her first interview, with Mary Ghikas (senior associate director of the American Library Association) can be heard in its entirety here:
http://www.sarahlong.org/podcast.

Slam the boards on September 10th! There has been a call for librarians to answer as many questions as they can on the Web boards this coming Monday, to reinforce library services as a source of answers. More on this call can be read in this story: http://newsbreaks.infotoday.com/wndReader.asp?ArticleId=37382 .