A great comic showing what our patrons/customers can experience when trying to access any resources with DRM:

The Brads-Why DRM Doesn't Work, or How to Download an Audio Book from the Cleveland Library
http://www.bradcolbow.com/archive.php/?p=205

I know that we as librarians must limit access to resources by non-authorized users, but some of the access-granting hoops our authorized users face are unacceptable. Our jobs are to reduce barriers to information resources. Really.