I just learned of this site and its service on the boingboing.net. Wondir http://www.wondir.com/wondir/jsp/index.jsp appears to be the ultimate in virtual reference - only the questions are being asked to the public, not to any particular library. Your library could partner up with this site as well http://www.wondir.com/wondir/jsp/index.jsp . The site includes this disclaimer: "Wondir is not a substitute for professional advice." I would love to see if this is being used in current reference classes in library school, as real-life examples of questions that are looking for answers. And if you are looking for ways to reward your reference department, check out the Wondir Bowl contest. Librarians should know their own Answer Quality Rating, and get rewarded for a high average!