Monday, February 12, 2007

Microsoft has some templates for sales and customer relationship:

http://www.microsoft.com/smallbusiness/markets/connect/sales-process-imp
lementation.mspx


There is a value-added analysis calculator on the page that could work for many types of services, including library service - here is a
direct link to the template
http://office.microsoft.com/en-us/templates/TC011038971033.aspx

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