Thursday, September 27, 2007
Are you looking to build customer loyalty? Unless you work in an unusual library that has too many customers, you are probably working each day to serve your customers and keep them coming back. Look outside the library science field for additional sources on how to draw and keep customers. One good one is CustomerThink. A recent column: Six stages of customer loyalty and how to leverage them http://www.customerthink.com/article/six_stages_loyalty_clients_advocates.