If you or your community are leading the discussion on how relevant libraries are in this day and age, you may find this article useful reading -
A Vanishing Breed? In the Information Age, the Role of Libraries Is Debated
http://www.nctimes.com/articles/2007/07/09/news/coastal/7807111616.txt

Check out all of the comments at the end of the article - they are a great illustration of how our patrons and non-patrons view library services.